Setting up your Loop
Plug in your Loop with the supplied power adapter and USB cable. Your Loop will automatically turn on and guide you through the setup process.
Please note that Loop’s USB cable may not work with other USB wall outlets and power adapters. For best results only use the supplied power adapter.
Download the Loop app from the app store by clicking one of the badges below.
Open the app and create a user account. If you’re wondering about how to get the whole family setup, take a look at the guide ‘User accounts and Loops’ at the bottom of this page afterwards.
A prompt will appear on your phone afterwards signaling that you’re ready to setup your Loop.
Note: You will need to have bluetooth enabled on your phone to begin but you do not need to pair with Loop - this happens automatically.
Choose a name for your Loop to help you remember which Loops you’re sending photos to. It could be something like ‘Kitchen Loop’ or ‘Grandma’s Loop’.
Select your wifi network and enter its password.
Note: The list of wifi networks shown are the networks your Loop sees. Set your Loop up in the location you intend to keep it so you know the Loop has good wi-fi reception. If the network you’re looking for isn’t showing up try moving your Loop to a different location.
You can also set up Loop for a family member’s wi-fi network. Set up the Loop on your network first and then follow the remote wi-fi network setup guide afterwards.
Your app and Loop will show the following confirmation letting you know that it’s successfully joined the wi-fi network.
Once your Loop connects to the internet, it’ll check for any software updates. If there are any it will perform an update before proceeding to the next step. This will take several minutes.
You can continue to the next step below while this happens.
After your Loop finishes updating you’re ready to start uploading some photos! Press Okay to begin.
You’ll see a listing of your phone’s albums and then photos - select the photos you’d like to add to your Loop. These will be put into your first channel, which is Loop’s version of an album. You’ll be able to add more photos and make make additional channels later if there’s anything you missed.
Now choose a name for the collection of photos you just put together and tap the Done button to finish.
Your Loop will begin to download the new photos. This may take a few moments depending on the number of photos and the speed of your internet connection. Take a look at the channel tutorial in our next guide to learn how to create other channels on your Loop.
User accounts and Loops
A Loop can only be connected to one account. Only that account will be able to control what content goes on that Loop and configure its settings.
Multiple people in a family can however add photos to a Loop once they’ve been invited into your Loop family. For more information about setting up the whole family, take a look at our user guide here.
A few other things to note:
If you need to switch accounts a Loop is on you’ll need to first factory reset it. To do so open the mobile app and go to Loop settings then select factory reset option.
If you’d like your spouse or other people in your house to be able to control your Loop as well, you’ll need to share your login with them. We recommend creating an account with your email address to make it easier to share your account credentials instead of Facebook or Google login.
Photos are stored on each user’s account, not on the Loop itself. You can always add/remove Loops to your account without losing your photos. If you move your Loop to a different account, it will display that account’s photos. If you’d like it to display your photos as well, simply share the desired channel (and it’s photos) with the new account.
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